60 Day Return Policy: We offer a full money-back refund on unworn products in their new, original, unopened packaging returned to our facilities within 60 days of purchase. Any opened or tried on products may be returned within 60 days of purchase for and exchange or store credit. For hygienic reasons, please launder any items that have been worn. Items which are received with visible skin, oils or strong odors will be returned.
Return Instructions: If your order qualifies within the 60 day return window & terms above:
- Contact Us to request a authorization number (RA#.) Our Customer Service can be reached by phone at 877-773-5882 or by email - firstname.lastname@example.org. Provide your name and/or order number, condition of item(s) , and return reason.
- Once an RA# is issued, you will receive an automated email confirming the authorization, items being returned and the return mailing address. Please write the Return Authorization Number on the outside of the shipping package upon return.
- Ship the return parcel to:
1840 Enterprise Dr
Rochester Hills, MI 48309
Return Shipping: Return shipment charges are customer responsibility. To avoid lost merchandise, we suggest sending via a carrier that provides tracking or delivery confirmation (UPS, FedEx, or USPS with tracking). We unfortunately cannot refund products which are lost by the carrier and/or never received. If you prefer to use a prepaid shipping label, please contact our customer service. There is a $6.95 charge to use this label which will be deducted from your store credit and/or refund.
Refund Processing Time: Please allow 2-3 weeks for returns to be received and processed once mailed.
Final Sales on Clearance & Closeout Items: Sales on clearance, discontinued, and/or closeout items are final. No returns, exchanges, size swaps, or requests for store credit will be accepted on these items.
Return Exceptions: Returns received without prior authorization will be refused and/or subject to a 15% restocking fee at our discretion. Snags, runs, and holes can develop in compression garments as with any such hosiery products. Because elastic naturally breaks down with normal wear & tear, it is generally recommended that compression products are replaced every 4-6 months. We suggest using rubber application gloves when applying compression stockings to protect against any unintended snagging. Though we proudly stand behind our products & will gladly replace any new, unworn items found to have a defect upon receipt, we cannot replace items snagged or damaged during normal wear or application. Snags or runs caused by jewelry, nails, etc will not be considered as defects and will not qualify for return or exchange. Store credits expire 1 year after the date of issue.